Privacy Policy

The term The Local Transfer or ‘us’ or ‘we’ refers to the owner of the website whose contact email is contact@thelocaltransfer.com. We collect and store the minimum information possible to provide the services you’ve requested (i.e., to process your order). We may also use this information for auditing, research, and analysis to operate and improve our technologies and services. The term ‘you’ refers to the user or viewer of our website.

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy.

How We Collect and Use Your Personal Data

In this section, we set out:

•The categories of personal data that we may process;

•The reason why we may process personal data;

•The legal basis for processing this data;

•When we provide your personal data to others;

•The steps we take to protect your personal data.

1. Analytics Data

We may collect and process data about your use of our website (‘analytics data’). This data may include your IP address, approximate location, internet browser type and version, your PC’s operating system, the source of referral, length of your visit, and website navigation paths, as well as information about the frequency and pattern of your visits. We gather this data through the Google Analytics service. The legal basis for processing this data is our legitimate interests in improving our website and service.

2. Customer Data

We collect and process data relating to Customer Profiles (‘Customer Data’). This data includes your full name, email address, phone number, and billing address. You will be required to provide this data during the process of booking our service. The legal basis for processing this data is for the performance of the contract, to communicate with you regarding your bookings, and to organize and provide the service you have requested. Some of this data may be passed to a third-party service as part of Transaction Information.

3. Journey Data

We may collect and process personal data relating to Journeys or Transfers (‘Journey Data’). This data includes the head passenger name, passenger mobile telephone number, the route of your journey, flight/service numbers, and the date and time of your travel. The legal basis for processing this data is for the performance of the contract. Some of the journey data may be passed to third parties, for example, independent taxi drivers. Where possible, this sharing of data is restricted to unidentifiable information.

4. Transaction Data

We may collect and process data relating to the payment of services through our website or customer service agents (‘Transaction Data’). Transaction data includes card number, card expiry date, card security code, billing address, and card holder’s name. We also process some additional data to run background checks to reduce fraudulent activity. Transaction data is handled but not stored by us and is passed to a third-party service, SagePay. The legal basis for this processing is the performance of a contract between you and us.

5. Correspondence Data

We may process information contained in or relating to any communication that you send to or have with us (‘correspondence data’). This may include email content, online chat transcripts, call recordings, and metadata associated with the communication. The legal basis for this processing is the performance of a contract, to organize and supply the purchased services.

6. Legal Claims

We may process your personal data where necessary for use in the defense of legal claims in court or another legal proceeding. The legal basis for this is to protect and assert our legal rights, the rights of our customers, or the rights of others.

7. Compliance with Legal Obligations

We may process any of your personal data where such processing is necessary to comply with a legal obligation to which we are subject or to protect your interests or the interests of another person.

Retaining and Deleting Personal Data

This section sets out our data retention policies. These are designed to ensure that we comply with our legal obligations regarding the retention and deletion of personal data and to maintain the lowest possible level of risk to our customers.

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary to fulfill the purchased service and our, or a third party’s, legal obligations.

•Analytics Data: Google Analytics retains data relating to visits to our website indefinitely. Identifiable analytics data is stored for at most 1 month following a visit, after which it will be deleted.

•Customer Data: Retained for 6 years from the end of the last tax period following the completion of all booked journeys, after which it will be deleted.

•Journey Data: Retained for at most 1 year following the completion of the journey, after which it will be deleted.

•Transaction Data: Retained for 6 years from the end of the last company financial year they relate to, after which it will be deleted.

•Correspondence Data: Retained for at most 18 months following its collection, after which it will be deleted. Transactional correspondences are retained for 6 years to comply with legal requirements.

We may retain your personal data where it is vital for use in defense of legal claims or necessary for compliance with a legal obligation to which we are subject.

Your Rights

You have the right to access, rectify, or request the removal of any personal information we hold about you. We are legally bound to provide/remove this information free of charge within 30 days, subject to some limitations:

•There may be a legal reason we cannot remove the data.

•The data may be integral to providing the service, and deleting it may result in the cancellation of service, subject to our normal cancellation fees/procedure.

You will be required to supply proof of your identity, such as a passport, driving license, or a utility bill showing your address. This information must be provided by email or post along with your request, to which you will receive confirmation of receipt within 5 days.

If the request is complicated, the timeframe for rectification can be extended by up to two months. You have the right to lodge a complaint with a supervisory authority and to withdraw consent to our use of this data, which may result in the cancellation of your service and any relevant charges.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

•Website: https://thelocaltransfer.com

•Email: contact@thelocaltransfer.com