Terms & Conditions

Welcome to The Local Transfer. By continuing to browse and use this website, you agree to comply with and be bound by the following terms and conditions of use. The term ‘The Local Transfer’ or ‘us’ or ‘we’ refers to the owner of the website, whose contact email is contact@thelocaltransfer.com. The term ‘you’ refers to the user or viewer of our website.

Please read our terms and conditions before making your booking. We collect and store the minimum information necessary to provide the services you’ve requested. We may also use this information for auditing, research, and analysis to improve our technologies and services.

Scope of Services

We do not operate or provide services to, from, or within Cuba, Iran, North Korea, Syria, and the regions of Crimea, Luhansk, and Donetsk.

How We Collect and Use Your Personal Data

1. Analytics Data

We may collect and process data about your use of our website (‘analytics data’). This may include your IP address, approximate location, internet browser type and version, your PC’s operating system, the source of referral, length of your visit, and website navigation paths, as well as information about the frequency and pattern of your visits. We gather this data through the Google Analytics service. The legal basis for processing this data is our legitimate interests in improving our website and service.

2. Customer Data

We collect and process data relating to Customer Profiles (‘Customer Data’). This data includes your full name, email address, phone number, and billing address. You will be required to provide this data during the process of booking our service. The legal basis for processing this data is the performance of the contract, to communicate with you regarding your bookings, and to organize and provide the service you have requested. Some of this data may be passed to a third-party service as part of Transaction Information.

3. Journey Data

We may collect and process personal data relating to Journeys or Transfers (‘Journey Data’). This data includes the head passenger name, passenger mobile telephone number, the route of your journey, flight/service numbers, and the date and time of your travel. The legal basis for processing this data is the performance of the contract. Some of the journey data may be passed to third parties, for example, independent taxi drivers. Where possible, this sharing of data is restricted to unidentifiable information.

4. Transaction Data

We may collect and process data relating to the payment of services through our website or customer service agents (‘Transaction Data’). Transaction data includes card number, card expiry date, card security code, billing address, and card holder’s name. We also process some additional data to run background checks to reduce fraudulent activity. Transaction data is handled but not stored by us and is passed to a third-party service, SagePay. The legal basis for this processing is the performance of a contract between you and us.

5. Correspondence Data

We may process information contained in or relating to any communication that you send to or have with us (‘correspondence data’). This may include email content, online chat transcripts, call recordings, and metadata associated with the communication. The legal basis for this processing is the performance of a contract, to organize and supply the purchased services.

6. Legal Claims

We may process your personal data where necessary for use in the defense of legal claims in court or another legal proceeding. The legal basis for this is to protect and assert our legal rights, the rights of our customers, or the rights of others.

7. Compliance with Legal Obligations

We may process any of your personal data where such processing is necessary to comply with a legal obligation to which we are subject or to protect your interests or the interests of another person.

Use of Website

The use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It is your responsibility to ensure that any products, services, or information available through this website meet your specific requirements. This website may also include links to other websites provided for your convenience. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Payment and Booking

Payment is required at the time of booking. Passengers are not permitted to smoke or consume any drinks/food in the vehicles. The supplier might refuse to carry any person who is thought to be under the influence of alcohol or drugs and/or whose behavior is considered a threat to the driver, the vehicle, and/or other passengers or road users. It is your responsibility to check the details of your booking on the voucher prior to travel and inform us if there are any errors or anything that needs to be amended. No need to reconfirm your booking unless there are any changes.

Extra Charges

Extra charges might apply if traveling with excess luggage, a wheelchair, sports/music equipment, or any additional item/service required. You must inform us at the moment of booking to make the arrangements to provide all services required. The supplier might refuse to transport excess items if not able to fit in the vehicle.

Responsibilities and Liabilities

By booking with us, you are entering into a contract with the supplier directly and you may also be bound by their terms and conditions of booking. The Local Transfer will endeavor to carry the passenger with the minimum discomfort and inconvenience to his/her destination shown on the confirmation document. However, circumstances beyond our control may prevent the achievement of this responsibility. The following are examples of circumstances which are not within our control:

•Accidents causing delays to the vehicle

•Restricted vehicular access

•Exceptional or severe weather conditions

•Compliance with requests of the police

•Deaths and accidents on the road

•Vandalism and terrorism

•Unforeseen traffic delays

•Industrial action by third parties

•Problems caused by other customers

•The vehicle being held or delayed by a police officer or government

•Other circumstances affecting passenger safety

Prices displayed on the website will guarantee “Ground Transportation” from Point A to Point B as long as it is possible. For rides that involve boats or water taxis, an extra charge will apply.

Privacy and Data Protection

We respect your privacy. The Local Transfer will keep all your private details confidential and will not share any of your private information with anyone. Only essential details will be disclosed to our local supplier to provide the transfer service, e.g., flight numbers and lead passenger name.

Cancellation Policy

To cancel your booking, please send us an email to contact@thelocaltransfer.com. The cancellation policy will be:

•Standard car – 72 hrs.

•Minivan 5 Seats – 72 hrs.

•Minivan 8 Seats – 72 hrs.

•Pet Friendly (5 Seats) – 72 hrs.

•Wheelchair Adapted – 72 hrs.

•Child Friendly – 72 hrs.

•Executive Car – 72 hrs.

•Minibus 16 seats – 7 working days.

•Minicoach 32 seats – 7 working days.

•Coach 50 Seats – 7 working days.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

•Website: https://thelocaltransfer.com

•Email: contact@thelocaltransfer.com